AI WhatsApp inbox triage and routing
Triage inbound WhatsApp conversations with governed AI assistance: classify intent, draft next steps, and route to the right owner - with consent controls, audit trails, and safe retries.
Inbox triage that operators trust
Intent classification + tagging
Classify messages into operational intents (lead, viewing, maintenance, payment, procurement) and apply consistent tags for reporting.
- ✓Intent tagging
- ✓Consistent categories
- ✓Searchable history
Ownership and routing rules
Assign an owner, track SLA, and route based on stage, priority, and team boundaries - with explicit status transitions.
- ✓Owner routing
- ✓Status history
- ✓Escalation paths
Draft-first replies
AI drafts replies and next steps, then routes uncertainty to review queues with reason codes and confidence flags.
- ✓Draft-first
- ✓Reason codes
- ✓Confidence/flags
Controls and reliability
Consent-gated outbound actions
Automated follow-ups remain behind explicit consent and policies. When prerequisites are missing, sending fails closed.
- ✓Consent controls
- ✓Fail-closed sending
- ✓Logged denials
Audit trails for operator review
Keep a record of why a conversation was routed, what was suggested, and what was actually sent.
- ✓Audit trails
- ✓Reviewable outcomes
- ✓Explainable routing
Safe retries without duplicate sends
Retries must not cause duplicate outbound messages. Use deterministic reruns and idempotency patterns where applicable.
- ✓Idempotency patterns
- ✓Deterministic reruns
- ✓Safe retries
Related
Follow the runtime and governance surface into specific product workflows.
FAQ
Clear answers for teams evaluating governance and runtime design.
Ready to run a real inbox (not a group chat)?
Start a 14-day trial. Keep routing deterministic, track ownership, and ensure outbound actions remain consent-gated and reviewable.
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