If your WhatsApp operations live in group chats, you do not have an inbox - you have a risk surface. Dubai real estate teams need speed, but they also need ownership, traceability, and consent controls.
Start here:
1) Make routing deterministic
Define routing rules that are explainable:
- owner assignment (primary + fallback)
- statuses (new, in-progress, waiting, closed)
- escalation triggers (SLA breach, uncertainty, missing prerequisites)
2) Use draft-first replies and review queues
AI should prepare, not silently decide:
- draft reply suggestions
- suggested tags/intent
- confidence/flags + reason codes for uncertainty
Uncertain cases route to review queues with explicit ownership.
3) Keep outbound actions consent-gated
Follow-ups must be consent-gated and fail closed when prerequisites are missing. For governance posture: